Both Thomas and Andrew share a background in claims, Thomas a bit longer than Andrew, but they’re thrilled to discuss the intricacies of insurance, with Thomas hailing from Louisiana and Andrew from Florida. Andrew’s journey into insurance began unexpectedly after bumming around post-college, leading him to the mailroom at Safeco Insurance, eventually transitioning to claims in Minnesota before delving into commercial units and sales. His career spanned various roles, including product leadership and underwriting, even delving into experimental projects like street monitoring for Volvo cars. As the conversation unfolds, they explore topics from the challenges of pricing policies to the adversarial nature of claims processes, with Andrew sharing insights on industry trends and innovations, debunking misconceptions about insurance professionals along the way. Despite facing hurdles like fraud and claims inflation, Andrew advocates for collaborative solutions and fresh perspectives in tackling insurance challenges. So sit back, relax, and join Thomas and Andrew as they dive into the fascinating world of insurance on Claims Casting Podcast!